Refunds, Returns & Cancellation of Agreement

1. In terms of the Consumer Protection Act (CPA), it's important to note that the rights afforded to customers should not be limited by anything in this section.

2. If you want to cancel your purchase from Geekware or return an item for a refund, you may exercise your right to do so within seven business days of receiving the goods. However, this right only applies to unused goods that remain unopened and in their original packaging. Please note that Geekware is not responsible for any damages caused by you to the product. As a result, any such damages will void the possibility of returning the product or receiving a refund.

3. If you wish to exercise your right to cancel the purchase, you must send a written notice to Geekware by emailing or contact the store prior to sending email for a consultation of your options. The email should include the details of the goods ordered, the delivery particulars, and the order number. Please note that notification by phone will not be sufficient. Geekware will only accept returns of products that can be identified as having been purchased from us, which includes the provision of an order number or other relevant information.

4. If you decide to cancel your order after receiving the goods, you must return the goods to Geekware at your own expense. Please note that this includes any additional fees necessary to ensure that the package is returned in the same condition as it was received. Please be aware that goods can only be returned after making arrangements with our physical store to ensure that they are properly received upon arrival at our premises.

5. Please note that if an item becomes damaged in transit to Geekware, we cannot be held liable for such damage, and the risk remains with the customer until we accept delivery of the item. Therefore, we recommend that the customer takes out appropriate insurance for items being sent to Geekware. Geekware will not be liable for any additional costs that you may incur to ensure the timely and safe return of any product.

6. Please be aware that a refund may be refused if the goods and/or packaging are damaged or lost during transit. Therefore, we recommend that you take appropriate precautions to ensure that the goods are properly packaged and secured before sending them to us.

7. Once you have notified Geekware of your cancellation of the order and the goods have been returned to us, we will process a refund within 30 days. Please note that the refund will be issued in the same form of payment that was used to make the original purchase, unless otherwise agreed upon. If you plan on purchasing a different item from our store, we recommend that you request an online store credit that can be used in the future. This will allow you to use the credit towards the purchase of a different item and may be more convenient than obtaining a refund.

8. If Geekware incurs any delivery or collection costs related to the return of goods, such costs will be deducted from any refund due to the customer. If you would like Geekware to arrange for the collection of the goods, please indicate so in your communication cancelling the order between yourself and Geekware.

9. Please note that refunds may also be subject to deductions for any bank or credit card charges incurred by Geekware. We will deduct these charges from the refund amount and provide a breakdown of the charges upon request.

10. If the goods are not returned to Geekware within 7 days of notifying us of your intention to cancel the order and request a refund, we will not be liable to issue a refund for the goods. Therefore, it is important that you return the goods as soon as possible to ensure that you receive a refund.

11. If a product is returned to Geekware and it is not in its original packaging or the packaging has been opened, we may, at our sole discretion, elect to process the refund, but a restocking fee may be deducted from the refund amount. The amount of the restocking fee will be determined by Geekware and communicated to the customer before processing the refund.

12. If you request a refund for computer software that has been opened or has a broken seal, it will not be eligible for a refund. The same policy applies to consumer goods that, by their nature, cannot be returned, except where a fault is discovered that could not have been detected without breaking the seal. In such cases, you must notify Geekware within 7 days of discovering the fault and request a refund. We reserve the right to inspect the goods to verify the fault before processing the refund.

13. If you purchase a custom-built computer from Geekware ,a deposit of 50 % will be required.If you later decide to cancel the agreement and request a refund, please note that a charge for PC assembly may be deducted from any refund due to you. The amount of this charge will depend on the specifications of the custom-built PC and the amount of work that has been completed.

14. Should work have already commenced on the PC and you decide to cancel the agreement ,a 50 % non refundable deposit charge will be applied. The following cancellation charges apply in the case of custom-built PCs that are constructed according to customer specifications:

15. If the cancellation request is received before any work has been done, a 10% cancellation fee will be levied.You will be refunded a 40 % deposit taking into account cancellation fee.

  • If the cancellation request is received after work has started but before the PC is complete, a charge will be levied for any work already completed in addition to a 50 % non refundable deposit as well as the costs of any components that have been purchased for the PC but cannot be returned.

  • If the PC is complete and ready for delivery but has not yet been shipped, a charge will be levied for any work completed, as well as the cost of any components that cannot be returned.

  • If the PC has been shipped, the cancellation policy as stated above will apply, and the cost of return shipping will be deducted from any refund due to you.

16. Cancellation of an order of any other product after confirmation that the order is correct, shall incur a standard 5% cancellation fee which will be deducted from any refund due to the customer. However, this fee will not apply to the exercise of any right of cancellation within 7 business days after receiving the goods. The cancellation fee will be at the expense of the customer.

17. If an order is cancelled during transit, the customer will be responsible for the standard cancellation fee of 5%, as well as any additional transit costs incurred by Geekware. For all other product orders cancelled after confirmation of the order, a standard 5% cancellation fee will apply, which will be charged to the customer. However, in the case of custom-built computers, a PC-Assembly charge may be deducted from any refund due to the customer.Refer to cancellation policy of custom built PCs,s.

18. All products that are not covered by the Consumer Protection Act (CPA) are subject to a 20% handling fee upon return. This fee will be deducted from the refund total and is compulsory. The handling fee will be charged on all returned items that are not covered by the provisions of the Consumer Protection Act (CPA), and will be deducted from the refund immediately upon issuance of the return invoice to the customer.